Furniture & Flooring Returns

Under the European Directive on Consumer Rights (Directive 2011/83/EU), the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 you have the right to return any items purchased online provided that:

  1. It is within 14 days of delivery receipt.
  2. The goods are in perfect condition, unused and have not been assembled.
  3. The goods are in their original packaging and fit for resale.
  4. A pickup and restocking fee of 20% of the items selling value* will apply for furniture and flooring returns. There will be an additional charge for collection of furniture and internal administrative costs. Please get in touch aftersales@lawlorsfurniture.ie to arrange pickup and refund.
  5. Bespoke furniture pieces that have been customised outside of our standard fabric ranges cannot be exchanged or refunded.
  6. Please note that for hygiene reasons, mattresses, pillows and bed sets cannot be returned unless they are in their original packaging, unopened and the seal has not been broken.
  7. This Returns Policy is in accordance with the European Directive on Consumer Rights (Directive 2011/83/EU), the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

*with a minimum charge of €65

Processing your refund

Once your returned items are received and inspected, we will endeavour to process your refund as soon as possible. This can take up to 7 working days depending on your original method of payment.

Buying Online 

Imagery & Measurements

Please note that while every effort is made to ensure that our online imagery reflects the true nature of our products, there may on occasion by slight variations in colour due to lighting or screen brightness.  Imagery is used for guidance only. Measurements are approximate and for guidance only.

Clearance Items

Please note that discount codes are not valid on any clearance items on our website and in-store.

For more information or queries, contact us here.